Privacy Policy

Who operates the app and website

Universal AI Translator is operated by Travel Advisory LLC. References to "we", "us", and "our" mean Travel Advisory LLC.

The website is published at universalaitranslator.com. The app is distributed for iPhone through the Apple App Store.

174 Fox Run Rd., Bolton, Massachusetts 01740, USA

Scope of this policy

This policy covers three surfaces:

• The Universal AI Translator iPhone app.
• The website at universalaitranslator.com.
• Support communications you send to us, such as email.

Information collected by the app

When you use the translation feature:

• Microphone audio: the app captures audio from your microphone and streams it as 16 kHz PCM over a secure WebSocket to our backend on Google Cloud Run, which forwards it to Google Gemini Live for speech recognition and translation. We do not save raw audio recordings on the device or in our backend storage.
• Transcripts and translations: the model returns transcript text and translated audio. Transcript text is processed in memory on the phone and held only for the active session; it is cleared when you stop the session. Our backend may temporarily inspect model input text for automatic language-pair selection, then forwards translated text and audio to your device. We do not intentionally log transcript content in normal backend logs.
• Session metadata: we log hashes, sizes, and counts related to translation usage to operate and improve the service. We may also keep session start/end times, duration, and an IP-derived guest identifier.

Settings and preferences are stored on your device (via UserDefaults) and include your selected language pair, recent target languages, formality setting, selected voice, and device UI language. These settings are also sent in the stream configuration to our backend and to Gemini.

Account and usage data: the app creates a Firebase anonymous account on first use. We store Firebase UID, guest status, sign-in times, and aggregate usage data in Firestore. If you choose Sign in with Apple, name and email are requested and stored in Firebase Auth/Firestore.

Credits and translation time: your anonymous balance, weekly reset state, and dates are stored locally on the device. Usage logs on our side can include Firebase UID, anonymous status, seconds used, day, platform, and app version.

Device identifier: a salted hash of your device's identifierForVendor is derived, with the salt stored in the iOS Keychain. It is used with the Firebase UID to prevent repeated starter-credit grants and may be stored in Firestore if that flow succeeds.

Purchases: the app processes payments through Apple's StoreKit. Pending StoreKit transactions may be held in the iOS Keychain for up to 30 days and can include transaction ID, product ID, signed transaction JWS, and status/retry metadata. Our entitlement API receives signed StoreKit transaction and app-transaction data from Apple.

Information collected by the website

The website is an informational page whose primary action is a link to the Apple App Store.

When you visit the website, our hosting provider processes standard HTTP request data (such as IP address, browser type, requested page, and timestamp) in the ordinary course of serving pages. We do not use this information to track or profile visitors.

How information is used

We use the information described above to:

• Provide real-time voice translation and spoken output.
• Create and keep your anonymous account in sync across sessions.
• Track credits, starter-credit limits, and entitlements.
• Process and verify in-app purchases through Apple.
• Maintain, improve, secure, and troubleshoot the service.
• Respond to support requests.
• Comply with legal obligations and protect against abuse.

Apple purchases and payment handling

All access purchases happen inside the iPhone app through Apple's in-app purchase system. There is no checkout on this website.

We do not receive or store your payment card details. Apple processes the transaction and handles billing.

Access passes are sold as one-time in-app purchases through the App Store. When you buy a pass, Apple charges the payment method on file for your Apple Account and provides the receipt. Prices are shown in the app before you confirm, may vary by country or region, and include any taxes Apple is required to collect. Because these are non-renewing subscriptions, nothing renews automatically and there is nothing to cancel.

Third-party services and processors

We use the following third parties in connection with the app and website:

• Apple — App distribution, in-app purchases, Sign in with Apple, and billing.
• Google Cloud Run — Backend service that orchestrates translation sessions.
• Google Gemini Developer API — Speech recognition, translation, and transcript generation.
• Google Firebase — Anonymous authentication, analytics events, cloud database, and account storage.

When you use the app, these third parties process data under their own terms and privacy policies. We do not control their data practices.

Data retention

We keep information only as long as necessary for the purposes described above.

• Raw microphone audio is streamed for processing and is not intentionally retained after the session ends.
• Transcript text is held in memory during the active session and is cleared when you stop.
• Account, usage, and entitlement records are kept while your account is active or as needed for billing, fraud prevention, and legal compliance.
• Device identifiers are kept while needed to enforce credit limits and prevent abuse.
• Website server logs are retained by our hosting provider for a limited period consistent with operational needs.

If you request deletion of your data, we will delete or anonymize it unless we are required by law to keep it.

Security practices

Audio is transmitted from the app to our backend and to Google Gemini Live over encrypted connections.

We do not store raw audio recordings or persistent transcript text in normal backend storage.

Account credentials and purchase receipts are handled by Apple and Firebase using their respective security measures.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights, consent withdrawal, and deletion requests

To ask about the information associated with you, to withdraw a consent you previously gave, or to request deletion, contact support@traveladvisory.online.

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information.

We will respond to verified requests within the time required by applicable law. We may need to verify your identity before acting.

International users

Your information is processed in the United States, including on Google Cloud infrastructure. If you are outside the United States, your information may be transferred to and processed in the United States and other countries where our subprocessors operate. Those countries may not provide the same level of data protection as your home country.

We rely on standard contractual clauses or other legal mechanisms permitted by applicable law to make any international transfer.

Children's privacy

The app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

If you believe a child under 13 has provided us with personal information, contact us at support@traveladvisory.online.

Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. When we do, we will change the date shown at the top of this page.

For material changes, we will also provide notice through the app or website where required by law.

Contact information

Travel Advisory LLC

174 Fox Run Rd., Bolton, Massachusetts 01740, USA

Email: support@traveladvisory.online